These terms set out how DCG Plumbing Pty Ltd quotes for and carries out plumbing work, how payment works, and what you can expect from us.
Last updated: 10 September 2026These terms apply to all plumbing work carried out by DCG Plumbing Pty Ltd (“DCG Plumbing”, “we”, “us”) and to your use of dcgplumbing.com.au. Our plumbing registration number is BPC 108845.
By accepting a quote, booking a job, or allowing us to start work, you agree to these terms. If we have given you a separate written agreement for a particular job, that agreement takes priority where the two differ.
Nothing in these terms limits your rights under the Australian Consumer Law. See Your consumer rights below.
We provide upfront pricing before work begins. It is important to understand the difference between the two things we might give you:
Every quote states its own validity period, and assumes normal access, standard site conditions, and no hidden defects. If we discover something that changes the scope, we will stop and talk to you before continuing. See Variations and additional work.
All prices are in Australian dollars and include GST unless stated otherwise.
Where a job is being paid for by a third party such as a landlord, agent, or insurer, you remain responsible for payment unless we have agreed in writing to invoice that party directly.
Callout and minimum charges. Attending your property, diagnosing a fault, and quoting on site takes time. If a callout or minimum service fee applies to your job, we will tell you the amount before we attend.
We will agree a date and an arrival window with you. Plumbing is unpredictable work, and an earlier emergency can occasionally push a booking back. If that happens we will contact you as soon as we know and reschedule at a time that suits.
To carry out the work, you agree to:
If we attend as arranged and cannot access the property or start work through no fault of ours, a non-attendance fee may apply. See Cancellations and rescheduling.
Plumbing frequently uncovers things that were not visible when we quoted, such as corroded pipework, tree root damage, non-compliant earlier work, or unexpected ground conditions.
If that happens, we will stop, explain what we have found, and give you a revised price before doing any additional work. You are not committed to the extra work until you approve it. Approval by phone, text, or email is sufficient, and we will record it.
The only exception is where immediate action is needed to make the site safe or to prevent further damage, such as isolating water to a burst pipe. In that case we will act first and tell you straight away.
Our work is carried out in accordance with the relevant Australian Standards and Victorian plumbing regulations. Where required, we lodge a plumbing compliance certificate through the Building and Plumbing Commission Victoria.
Some work also depends on approvals or scheduling by third parties we do not control, including water authorities such as South East Water, councils, and inspectors. Where a project depends on those approvals, timeframes are indicative only and we are not responsible for delays caused by them.
We stand behind our workmanship. If something we installed or repaired fails because of the way we did the work, we will return and rectify it at no charge. The warranty period that applies to your job is confirmed on your quote or invoice.
Products and appliances we supply carry the manufacturer’s own warranty. We will help you make a claim, but the manufacturer’s terms apply to the product itself.
Our workmanship warranty does not cover:
Where we have recommended a repair or replacement and you have asked us to do something more limited instead, our warranty covers only the work we actually carried out.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts, or modifies those guarantees.
For services, you are entitled to a remedy if the service is not provided with due care and skill, or is not fit for the purpose you told us about. For goods, you are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality but the failure does not amount to a major failure.
You can read more at the ACCC’s consumer guarantees page: accc.gov.au.
If you need to cancel or move a booking, please let us know as early as you can so we can offer the slot to someone else.
If we need to cancel or reschedule, we will contact you as soon as possible and you will not be charged for the change.
We attend urgent plumbing problems such as burst pipes, major leaks, blocked drains causing overflow, and hot water failures. Emergency attendance is prioritised, and we will tell you the applicable rate before we attend.
After-hours, weekend, and public holiday work may be charged at a higher rate, which we will confirm with you before attending. In an emergency our first priority is to make the site safe and stop further damage; a permanent repair may need to be scheduled as a follow-up visit.
Unless we have agreed otherwise, we supply the materials for the job and the price we quote includes them. Materials remain our property until the invoice is paid in full.
If you ask us to install materials or an appliance you have supplied, we will do so where it is safe and compliant, but our warranty covers only our installation work, not the item itself or any failure arising from it.
Where a specified product is unavailable, we may supply an equivalent of the same or better standard and will let you know.
We carry public liability insurance and take care on every site. Plumbing work does, however, sometimes require access through walls, floors, ceilings, paving, or landscaping.
Where access of that kind is necessary, we will discuss it with you first. Unless we have agreed otherwise, our price covers making the area safe and backfilling or patching to a practical standard, not cosmetic restoration such as tiling, painting, rendering, or re-landscaping.
Subject to your rights under the Australian Consumer Law, and to the extent permitted by law:
You must notify us of any claimed defect or damage promptly, and give us a reasonable opportunity to inspect and rectify it before engaging anyone else.
The content on this website is provided for general information about our services. It is not plumbing advice for your specific property, and it does not replace an on-site assessment by a licensed plumber.
Prices, timeframes, and service areas mentioned on the site are indicative and may change. Text, images, video, and page designs on this website are owned by DCG Plumbing or used with permission, and may not be copied or reproduced without our written consent.
For how we handle information you submit through this website, see our Privacy Policy.
If you are unhappy with any part of our work, please contact us first. Tell us what the problem is and how you would like it resolved, and we will look into it and respond. Most issues are sorted out quickly with a return visit.
If we cannot resolve it between us, either of us may refer the matter to Consumer Affairs Victoria or to the Victorian Building Authority for domestic building work, or take it to the appropriate tribunal or court.
We may update these terms from time to time. The version published on this page at the time you accept a quote is the version that applies to that job. The date at the top shows when the terms were last revised.
These terms are governed by the laws of Victoria, Australia.
For any question about these terms, or about a quote or job:
You can also reach us through the contact page on this website.
